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Talent Development Specialist in North Richland Hills, TX at PRA Group

Date Posted: 3/7/2018

Job Snapshot

Job Description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

Conducts company training programs by performing the following duties: Train new collection representatives on the Fair Debt Collection Practices Act (FDCPA), collection software and collection techniques. Participate in soft skills training of management and one-on-one coaching with all PRA employees. This position will be located in our new call center located in Burlington, NC.
  • Set up and maintain training facilities and related training materials; coordinate with Information Technology Department for automation upgrades, repairs and troubleshooting as required.
  • Maintain control and issue building access cards for employees, as needed.
  • Teach collection personnel how to develop client and customer account information, FDCPA, Fair Credit Reporting Act (FCRA), company policies and procedures related to collection efforts using established collection training methods, techniques, and ideas.
  • Schedule and introduce presentations by staff members, employees and other speakers or presentations.
  • Monitor, evaluate and report on progress of newly hired employees during the initial training period and employees who participate in advanced training program.  Make recommendations for additional training or for separation from employment.   
  • Assists in developing training courses associated with the introduction of new products, procedures, or services or to upgrade skills for current employees.   
  • Provides coaching and mentoring sessions with employees for the purposes of developing competencies.
  • Conduct research, as needed on, training related issues and available funds from state and federal government workforce development agencies.
  • Maintain accurate records of student performance and disciplinary action during the training period.
  • Utilize industry-recognized protocols for evaluating trainees’ performance, including the use of testing software as required.
  • Study and develop skills in use of better teaching and training methods.
  • Participate in talent acquisition activities by conducting “talk offs” during interview process, as needed and scheduled.
  • Participate in talent department meetings.  Capture and share best practices during such meetings.
  • Travel as necessary, to other sites for the purpose of conducting training or gaining competencies.
  • Prepare and document disciplinary actions; make recommendations concerning dismissals of employees with Director, Talent Development and the Human Resources Department.
  • Review performance and conduct of employees; make recommendation for retention in training program. Responsible approving hours worked for payroll of hourly employees.

Professional Experience/Qualifications:

  • At least six months of related training experience or equivalent combination of education and experience; six months of collection experience that demonstrates understanding of company policies and procedures and ability to apply this information to meet collection goals.  Has knowledge of commonly-used collection concepts and practices used in collections. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must be skilled in use of analytical tools including Excel.
  • Must be able to handle multiple projects/tasks simultaneously while meeting deadlines.
  • Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, procedure manuals, and process documents.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.


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