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Service Desk Engineer in Bromley at PRA Group

Date Posted: 8/13/2018

Job Snapshot

Job Description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

Responsible for providing 1st and 2nd line IT technical support to business users, maintaining existing systems to agreed service levels and configuring systems to meet business needs.Responsibilities:

  • Provide 1st and 2nd line technical support and advice.
  • Troubleshoot, diagnose and resolve incidents at the first point of contact, or by escalating incidents to our service partner.
  • Be accountable to the business for incidents, maintaining ownership of the original incident, providing timely updates to users and ensuring incidents are given the correct level of priority and attention.
  • Be an active participant and sometimes take the lead in project deliverables.
  • Complete Information Security & SOX related IT recurring tasks.
Required Skills

  • Previous experience working within a fast-paced, contact centre environment that encompasses Windows Server, SQL, Windows Clients, Citrix/VDI, Microsoft Office and cloud/bespoke applications.
  • Good understanding of networking and VOIP telephony platforms.
  • Working knowledge of AD, Group policy, Exchange, scripting and remote tools.
  • Working knowledge of JIRA for incident management.
  • Excellent troubleshooting skills in standard Microsoft Office applications.
Preferred Skills

  • Understanding of ISO 27001/PCI DSS/Sarbanes Oxley.
  • Multi-site and remote worker support experience is desirable.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.