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Regulatory Complaint Analyst in Norfolk, VA at PRA Group

Date Posted: 5/17/2018

Job Snapshot

Job Description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 



  • Analyzes incoming consumer complaints and demands, and communicates with sellers, state and federal regulators and other parties and employees as needed to resolve consumer complaints.  Analyzes trends in consumer complaints and reports findings to Compliance Counsel.
  • Responds to federal regulatory communications with extreme attention to detail and accuracy; ensures a high degree of professionalism, truthfulness and accuracy in those responses.   Assists in the development of training materials related to consumer complaints and assists Compliance Counsel with development and delivery of appropriate practices to ensure corporate compliance with relevant laws and regulations.
  • Works with the Quality Control, Operations and IT Departments to investigate and follow-up on complaint resolution.
  • Builds relationships and interacts with U.S. regulators and governmental bodies within the area of accountability.
  • Maintains paper and electronic complaint files including documentation, correspondence and other materials relating to the resolution of consumer complaints
  • Assists with a variety of compliance obligations, including, but not limited to assisting with legal research, assisting in review of compliance requirements, drafting and reviewing legal compliance procedure documentation. Reviewing licensing and other applicable requirements.

Professional Experience/Qualifications:

  • Bachelor's degree (B. A.) from four-year college or university required.
  • A minimum of two years related experience and/or training; or equivalent combination of education and experience. 
  • Familiarity with federal and state laws and regulations related to consumer credit and collections, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and Equal Credit Opportunity Act.
  • Ability to discern and analyze the impact of multiple issues on a given situation, ability to balance multiple priorities, and ability to provide sound business judgment.
  • Must have ability to maintain composure when dealing with regulators and other authorities.
  • Must represent PRA with a high degree of professionalism.
  • Must have effective organizational, communication, time-management and interpersonal skill, ability to draft business correspondence, and procedure manuals and a high attention to detail.
  • Must have the ability to draft business correspondence and procedure manuals.

Work Environment:
The noise level in the work environment is usually moderate as the employee works in an office environment, in an individual work station, using telephone and computer.  Employee is required to work evenings and weekends as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.