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Customer Disputes Specialist in Norfolk, VA at PRA Group

Date Posted: 7/5/2018

Job Snapshot

Job Description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

Responsible for the receipt, investigation and resolution of customer disputes with regards to charged off accounts.
  • Research disputed account issues.
  • Record and process received disputes.
  • Determine the appropriate dispute classification,
  • Order new and review existing documentation to investigate and resolve the dispute,
  • Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via telephone, email and/or fax.
  • Electronically file all documentation according to policy and procedure.
  • Obtain account information and account verification from seller of the account.
  • Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties.

Regulatory and Company Policy Compliance:

  • Participate in all required training and ensure compliance with training and regulatory requirements across areas of organizational responsibility.
  • Identify violations of FDCPA, FCRA or other company policies and practices to keep supervisor advised of potential acts that may result in litigation against the company.

Professional Experience/Qualifications:

  • High School Diploma or G.E.D required
  • 1-2 years of prior collections or customer service experience
  • Requires proficiency with Microsoft Windows and proficiency with Microsoft Office
  • Able to define problems, organize and collect data, establish facts and draw valid conclusions

Work Environment:

The noise level in the work environment is usually moderate as the employee works in a call center, in an individual work station, using telephone, headset and computer.  Employee may be required to work evenings and weekends. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.