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Application Support Analyst in Norfolk, VA at PRA Group

Date Posted: 8/24/2018

Job Snapshot

Job Description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

The PRA Information Technology Team is aggressively pursuing best-of-class technology to stabilize, enhance, and future-proof the enterprise.
The Global CIO is driving a technology stack that uses DEVOPS tooling to deliver robust CI/CD capability which is optimized via Agile and Lean Framework methodologies.
Regardless of duty assignment, all members of the Systems Engineering’s App Support Team will have an opportunity to individually learn and professionally grow by exploring technology areas such as: Amazon Web Services, Google Cloud, Microsoft Azure, Kubernetes, Docker, CircleCI, Infrastructure as Code, Test Driven Development, and much more.
Key Responsibilities (other duties may be assigned):

  • Provide second tier support for applications developed by PRA IT
  • Respond to production issues/emergencies during business hours and off hours according to agreed upon SLA’s
  • Report and communicate production issues to the appropriate individuals
  • Perform root cause analysis and provide technical solutions to production related application errors
  • Monitor routine and critical processes and workflows and proactively identify problem trends
  • Assist with application implementations and configuration
  • Assist with documenting technical and business processes including technical guides
  • Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibility

Professional Experience/Qualifications:

  • Bachelor’s Degree in IT or related field required.
  • Up to 2 years of experience
  • Knowledge of programming/scripting
  • Experience of Windows platforms
  • Understanding of web technology 
  • Understanding of SQL Server or Oracle database management systems
  • Client focused and support orientated
  • Excellent communication and interpersonal skills, both written and verbal

Work Environment:
The noise level in the work environment is usually moderate as the employee works in an office environment, in an individual work station, using telephone and computer.  Employee is required to work evenings and weekends as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.